FAQs
Purchase, Delivery, and Service
Here you’ll find the most frequently asked questions and details
Orders can be made through the EKatalog or directly to our Office via Distributors or partners of PT ADTESU ATN INDONESIA.
Yes, we accommodate custom orders according to user needs.
We suggest you contact our office or sales representatives.
Yes. We provide a 1-year warranty.
Step ahead to report it directly to us, we are eager to provide a solution.
We charge additional fees for installation services. Such as installation services in the hall, meeting room, theater room, command room, etc.
We provide free services as long as it is within the warranty period. If it is outside the city, accommodation costs are borne by the user.
Not always. Our stock of goods is moving. If we run out of stock, it takes approximately 3 to 8 weeks for pre-order.
Yes, to all parts of Indonesia.
Shipping times depend on the destination area and the availability of expeditions in that destination. For out-of-island destinations, it takes 1-2 weeks. Processing takes 1 week to 1 month.